Welcome to Caseva FAQs
For a comprehensive understanding of our products and services, please explore the questions and answers below. Our Caseva FAQs aim to address all your concerns and queries.
What is Caseva’s policy for returning and exchanging products?
You can return items within two weeks of purchase. We also offer exchanges, subject to balance adjustments. For more details, contact us.
What is covered under the 10-year warranty for Caseva products?
Our 10-year warranty on all aluminium cases covers malfunctions and locking component failures. Note: This warranty excludes normal wear and tear and break-in attempts. Valid only with proper usage. Learn more about our warranty policy.
What quality control measures does Caseva implement for its products?
We adhere to strict quality control measures at every production stage. Our products undergo rigorous testing for durability and security, meeting high industry standards. Discover our quality commitment.
Which payment methods are accepted for purchasing Caseva’s security products?
We accept all major credit & debit cards, including international cards.
What is Caseva’s approach to out-of-stock situations?
For out-of-stock products, we offer a notification service. Restock time is generally up to two weeks. To get notified, email us at admin@caseva.com.
What security standards do Caseva’s products meet for government and law enforcement?
Our secure cases surpass the Loss Prevention Standard 1175 Cat 3 requirements and meet all police force security standards. Features like our four-point multi-locking system set us apart. Explore our security features.
Are Caseva’s products suitable for healthcare professionals?
Absolutely, our secure cases are designed to protect sensitive medical equipment and patient data, aiding in GDPR compliance. We create custom cases too, so let us know if you want foam inserts for specific equipment or items.
Why should collectors choose Caseva’s secure cases?
Our cases are customisable and offer top-notch security features, making them ideal for safeguarding valuable collectibles.
How can remote workers benefit from Caseva’s products?
Our cases offer unparalleled security features and are perfect for protecting laptops, tablets, and important documents while working remotely and/or traveling to and from the office.
What can delay my order?
Delays may occur due to delayed payments or postal issues beyond our control.
Is international shipping available for Caseva’s UK-manufactured products?
Yes, we’re based in the UK but ship worldwide. Contact us for international shipping costs if you’re outside the UK.
Do you offer local pickup or specialised services for UK customers?
We offer personalised services for UK customers, especially for larger orders. Contact us for special requests.
How long does delivery take?
We aim to deliver all products within two weeks from order receipt. We’ll update you on any potential delays due to unforeseen circumstances like postal issues.
How do I resolve a product issue?
Our staff are available to help you with any product issues. You can reach us via email or phone, please see our Contact Us page.
Do I need an account to shop?
No, you can shop as a guest on our website, over the phone, or via email. However, for trade discounts, newsletters, and product offers it is best to register!
What do I do if I lose a key or if my product breaks?
If you lose your key, we offer a factory replacement service that includes key replacement for £120 and additional keys at £40.00 each. If you believe a product defect resulted from poor manufacturing, please contact us. We aim to resolve issues and ensure customer satisfaction.
Can you customise products?
Depending on your needs, we’re happy to provide custom designs for cases, foam inserts, handles, or case finishes. Let’s start your design process.
What is Caseva’s history?
Established in 1997, we’ve evolved from mobile safes for UK police to diverse security solutions. Read our story.
What materials do you use?
Our cases are made from lightweight, durable aluminium, and our tethers are made from plastic-coated hardened steel.
Is Caseva GDPR compliant?
Yes, we’re fully GDPR and ISO compliant. Our products can also assist you in meeting GDPR regulations.
Does Caseva share my data with third parties?
Caseva partners with trusted third-party service providers to facilitate certain aspects of our operations, such as order processing and data integration. These services are essential for enhancing our service delivery and operational efficiency.
What measures does Caseva take to protect my data in automated processes?
Protecting your data is our top priority. In automated processes, we use encryption and secure data transfer protocols to ensure your information is always protected. Our third-party service providers are also selected based on their compliance with stringent data protection standards, including GDPR, to ensure that your data is handled securely.
What happens if I have concerns about how my data is used in automation?
If you have any concerns or questions about how your data is used in our automated processes, please do not hesitate to contact us at admin@caseva.com. We are committed to addressing your concerns and providing clarity on how we use automation.
How does Caseva contribute to the UK’s security solutions industry?
As a leading provider, our commitment to quality and innovation sets us apart. We’re proud to contribute to the UK’s security solutions industry by offering products that meet and exceed industry standards.