Terms & Conditions | Caseva


Welcome to Caseva’s Terms & Conditions. Caseva are a trusted provider of security products with over 25 years of experience. Our digital platform offers a wide range of high-quality security solutions to users like you. Throughout this document, the terms “we,” “us,” and “our” refer to Caseva. In this agreement, “unlawful use” refers to any use of our service that violates applicable laws, regulations, or legal obligations. “Immoral use” refers to any use of our service that is considered morally objectionable, offensive, or unethical, as determined at our sole discretion.

By exploring our website, making a purchase, or engaging with our services, you acknowledge that you are entering into an agreement with us and agree to abide by the following terms and conditions (“Terms of Service”). These Terms of Service apply to all users of the site, including viewers, suppliers, customers, traders, and content contributors.

We encourage you to thoroughly review these Terms of Service before using our website. Your continued access to and use of the site indicate your acceptance of these terms. If you do not agree with any part of these terms and conditions, please refrain from accessing the website or utilising our services. Acceptance of these Terms of Service is expressly limited to these terms.

As we continuously enhance our digital platform, any new features or tools introduced will also be governed by these Terms of Service. The most current version of the Terms of Service can be reviewed on this page. We reserve the right to update, modify, or replace any part of these terms by posting updates and/or changes to our website. It is your responsibility to periodically review this page for any amendments. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your place of residence, or that you are the age of majority in your place of residence and you have given us your consent to allow any of your minor dependents to use this site. We understand the importance of safeguarding privacy and protecting sensitive information, which is why our store complies with the General Data Protection Regulation (GDPR) and Data Protection Act 2018. We are committed to ensuring the confidentiality and security of your personal data. For more details on how we handle your information, please refer to our Privacy Policy.

When using our products, it is essential to adhere to the following terms and conditions:

  1. Product Usage: Our security products come with specific specifications, warranties, and industry-specific regulations outlined in their respective product descriptions. It is your responsibility to review and comply with these specifications and regulations.
  2. Lawful Use: You are prohibited from using our products for any unlawful or unauthorised purpose. Furthermore, you must not infringe any laws in your jurisdiction, including copyright laws.
  3. Malicious Activities: It is strictly forbidden to distribute any malicious software, viruses, or any code that can cause harm. Such activities are in violation of these Terms of Service and will result in immediate termination of your access to our services.


We are committed to maintaining the highest standards of service quality and security. In order to ensure a smooth and secure experience for all users, the following standard conditions apply:

  1. Service Decline: We reserve the right to decline service to any individual at any time and for any reason. This allows us to maintain the integrity of our services and prioritise the needs of our customers.
  2. Content Transmission: While we take appropriate measures to protect your information, please be aware that certain content (excluding credit card information) may be transmitted in an unencrypted manner and may undergo transmission across different networks and modifications to comply with technical requirements. However, rest assured that credit card details are always encrypted during transfer to ensure maximum security.
  3. Unauthorised Use: You agree not to replicate, duplicate, copy, sell, resell, or use any part of the Service, including access to the Service, without explicit written authorisation from us. This helps protect our intellectual property and ensures that our services are used appropriately and within the scope of our agreement.
  4. Headings: The headings used in this agreement are provided for convenience only and do not limit or affect these Terms in any way. They serve as organisational aids and do not modify the meaning or interpretation of the Terms.


Please note the following details about our products and services:

  1. Availability and Returns: Specific products or services may only be available through our website. Please refer to our Return Policy for information on returns and exchanges, as they can only be processed in accordance with the policy.
  2. Accurate Product Presentation: We have made substantial efforts to accurately portray the colours and images of our products displayed on the website. However, please be aware that variations in individual device displays may impact the precise representation of colours. We strive to provide the most accurate visual representation possible.
  3. Sales Regulation: We reserve the right, but not the obligation, to regulate the sales of our products or services to any individual, geographic area, or jurisdiction. This right may be implemented on a case-by-case basis. Additionally, we hold the right to limit the quantities of any products or services we provide. All product descriptions or pricing can be changed at any time without notice, solely at our discretion. We also retain the right to cease offering any product at any point in time. Please note that any proposal for a product or service made on this site is null where it is prohibited.
  4. Quality and Error Disclaimer: While we strive to maintain the highest quality standards, we cannot provide a guarantee that the purchased products, services, information, or other materials will meet your specific requirements. Additionally, we cannot guarantee that any errors in the service will be rectified.

Our security products exceed the requirements of Loss Prevention Standard 1175 Cat 3. They are designed to be fully compatible with the CPNI ‘Beyond the Perimeter’ Guidelines, April 2019, and comply with the UK government’s best practice protocols for the Transit of Sensitive Materials. We are dedicated to presenting our products accurately on our website, although it’s important to note that individual screen displays may vary in colour accuracy and representation.


We make every effort to provide accurate and reliable product descriptions. However, please note the following regarding product descriptions and availability:

  1. Accuracy and Completeness: While we strive for accuracy in our product descriptions, we cannot guarantee that they are entirely accurate, complete, reliable, or error-free. We encourage customers to review the product descriptions carefully and reach out to us if they have any specific questions or concerns.
  2. Returns for Discrepancies: In the event that a product received does not match its description, it can be returned in its unused condition in accordance with our return policy. We value customer satisfaction and will work to resolve any discrepancies promptly.
  3. Product Availability: Our products are subject to availability, and we reserve the right to adjust the quantity of any product offered. While we strive to keep our inventory up to date, there may be instances where certain products are temporarily out of stock or discontinued. We cannot guarantee that all products described on our site will always be available.
  4. Descriptions and Pricing Updates: All descriptions of products or product pricing are subject to change at any time without notice, solely at our discretion. We may modify or update product descriptions, including pricing, to reflect changes in our offerings or market conditions. We recommend checking the product descriptions and pricing regularly for the most up-to-date information.
  5. Geographic Availability: Certain terms and conditions within this agreement may vary for users from different geographical locations. Please refer to the applicable sections of the agreement that pertain to your specific location.


At Caseva, we aim to provide a seamless shipping and delivery experience. Please review the following information regarding our shipping and delivery procedures:

  1. Shipment to Designated Address: Upon placing an order, the items will be shipped to the buyer’s designated address, subject to compliance with our shipping restrictions. We strive to ensure that your order reaches you in a timely manner.
  2. Shipment Contract and Risk of Loss: Our shipments operate under a shipment contract, which means that the risk of loss and title for purchased items are transferred to you upon our delivery to the carrier. Any claims for damaged or lost shipments should be addressed directly with the respective carriers.
  3. Product Availability and Order Fulfilment: All orders are subject to product availability. If an item is not in stock at the time of order placement, we will promptly notify you and provide a refund for the total amount of your order using the original method of payment. We understand the importance of timely communication in such cases.
  4. Additional Shipping and Delivery Policies: For more detailed information on our shipping and delivery policies, including estimated delivery times, shipping restrictions, and any additional terms and conditions, please refer to our dedicated [Shipping Policy] page.


To ensure clarity regarding changes to our service and pricing, please review the following information:

  1. Price Adjustments: Prices for our products are subject to change without prior notice. We may adjust the pricing of our products at any time to reflect market conditions, production costs, or other factors. We strive to offer competitive and fair pricing for our customers.
  2. Service Modifications and Discontinuation: We reserve the right to modify or discontinue the Service, or any part or content thereof, at any time without prior notice. While we strive to provide a reliable and consistent service, there may be instances where adjustments or changes are necessary. We appreciate your understanding in such cases.
  3. Liability for Changes: We will not be held liable to you or any third party for any changes, price adjustments, suspension, or discontinuation of the Service. We aim to communicate any significant changes or disruptions in advance, but unforeseen circumstances may require immediate action.
  4. Cancellation Rights: As a consumer, you have the right to cancel a distance contract to purchase a product or products from us within 14 days after the day on which the products come into your physical possession, in accordance with the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013. For detailed information regarding your cancellation rights and the process to exercise them, please refer to our dedicated [Cancellation and Refund Policy] page.


In order to ensure smooth transactions and provide a reliable service, please review the following information:

  1. Order Acceptance and Limitations: We reserve the right to decline any order you place with us. Additionally, we may limit or cancel quantities bought per individual, per household, or per order at our discretion. These restrictions may be applied to orders placed under the same customer account, the same credit card, and/or orders utilising the same billing and/or delivery address. If we decide to modify or cancel an order, we will make efforts to inform you by reaching out to the email and/or billing address/phone number provided during the order placement process. We also reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers, or distributors.
  2. Accurate Account Information: By making purchases on our store, you consent to providing up-to-date, comprehensive, and accurate purchase and account details. It is your responsibility to promptly update your account information, including email address, credit card numbers, and expiry dates, to ensure successful transactions and effective communication.


To facilitate the seamless operation of our services, we integrate with select third-party tools and services. This integration is aimed at enhancing our operational capabilities, including but not limited to, order processing, data analysis, and customer service improvements. Although we ensure these third parties comply with high data protection and security standards, we recommend reviewing their terms and policies.

  1. Third-Party Tools: We neither supervise nor have control or input over the third-party tools we offer. You accept and agree that these tools are provided “as is” and “as available” without any warranties, declarations, or conditions of any kind, and without our endorsement. We shall not be liable for any issues or consequences arising from your use of these third-party tools.
  2. Use at Your Own Risk: Your utilisation of any supplemental tools provided through our site is entirely at your own risk and discretion. It is essential that you familiarise yourself with and accept the terms and conditions set forth by the relevant third-party provider(s) for the use of these tools.
  3. New Services and Features: In the future, we may introduce new services and/or features through our website, including the launch of new tools and resources. It is important to note that these new features and/or services shall also be governed by these Terms of Service.


Our service may include content, products, and services from third parties. It is important to note the following:

  1. Third-Party Websites: Links to third-party sites on our website may lead you to websites that are not connected with us. We do not scrutinise or assess the content or accuracy of these third-party websites, and we do not guarantee or accept any liability or responsibility for their materials, products, services, or any other transactions conducted on those sites.
  2. Use at Your Own Risk: We are not responsible for any harm or damages that may arise from your purchase or use of goods, services, resources, content, or any other transactions made in connection with third-party websites. We strongly encourage you to thoroughly review the policies and practices of third-party websites and ensure that you understand them before engaging in any transaction. Any complaints, claims, concerns, or questions regarding third-party products should be directed to the respective third-party.


By using our service, you agree to receive electronic mail communications from us regarding site changes or additions, our products or services, or other relevant matters. It is your responsibility to provide an accurate and current email address. Even if the last email address you provided is invalid or unable to receive our notifications, our sending of the email containing the notice will still be considered effective notice.


Our Privacy Policy governs your provision of personal data through the store. We collect, use, store, and protect personal data in accordance with our Privacy Policy, which can be accessed  at the bottom of the page.

For users located in the European Union, our Terms of Service and Privacy Policy are designed to comply with the General Data Protection Regulation (GDPR). By using our services, you consent to the collection, processing, and storage of your personal data in accordance with our Privacy Policy.


If, at our request, you submit certain specific contributions (such as contest entries), or without a request from us, you voluntarily send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, modify, copy, publish, disseminate, translate and use in any medium any comments that you convey to us. We are under no obligation to retain any comments in confidence, pay compensation for any comments, or respond to any comments.

We reserve the right, but have no obligation, to monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, slanderous, defamatory, pornographic, obscene, or otherwise objectionable or in violation of any party’s intellectual property or these Terms of Service.

By submitting comments, you agree that your comments will not infringe any rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain slanderous or otherwise unlawful, abusive, or obscene material, or any computer virus or other malware that could affect the operation of the Service or any related website. You may not use a false email address, impersonate any individual other than yourself, or mislead us or third parties as to the origin of any comments. You are solely responsible for the accuracy of the comments you make. We assume no responsibility and bear no liability for any comments posted by you or any third party.


We strive to provide accurate and up-to-date information on our site, but we do not guarantee its precision, completeness, or timeliness. The material on this site is intended for general informational purposes only and should not be solely relied upon for making decisions. We recommend consulting primary, more accurate, complete, or timely sources of information before making any decisions based on the material on our site. Any reliance you place on such material is at your own risk.

Please note that certain information on our site may be historical in nature and provided for reference purposes only. We reserve the right to modify the contents of our site at any time, without the obligation to update any information. It is your responsibility to stay informed about any changes on our site.

We are dedicated to ensuring that our website is accessible to all individuals, including those with disabilities. We adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 and strive to meet the AA standard. If you encounter any difficulty in accessing any part of our website, please contact us via phone or email, and we will work with you to provide the necessary information, item, or transaction you require.


From time to time, there may be typographical errors, inaccuracies, or omissions on our site or in the Service, including product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any such errors, inaccuracies, or omissions and to modify or update information or cancel orders if any information in the Service or on any related website is found to be inaccurate, without prior notice (even after you have submitted your order).

We do not have an obligation to update, amend, or clarify information in the Service or on any related website, including pricing information, except as required by law. Any specified update or refresh date mentioned in the Service or on any related website should not be interpreted as an indication that all information in the Service or on any related website has been modified or updated.


All content, including but not limited to logos, graphics, text, software, images, and digital downloads, on this site is the property of Caseva and its content suppliers, protected by United Kingdom and international copyright laws. This includes copyrights, trademarks, trade secrets, patents, and other intellectual property rights. Any unauthorised use or reproduction of this content without explicit permission is strictly prohibited.


In addition to other prohibitions as set forth in the Terms of Service, you are forbidden from using the site or its content:

(a) Using the site or its content for any unlawful purpose.

(b) Soliciting others to perform or participate in unlawful acts.

(c) Violating any international, federal, provincial, or state regulations, rules, laws, or local ordinances.

(d) Infringing upon or violating our intellectual property rights or the intellectual property rights of others.

(e) Engaging in harassment, abuse, insults, defamation, discrimination, or any harmful behaviour based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.

(f) Submitting false or misleading information.

(g) Uploading or transmitting viruses or any malicious code that may affect the functionality or operation of the Service or any related website, other websites, or the Internet.

(h) Collecting or tracking the personal information of others.

(i) Engaging in spamming, phishing, farming, pretexting, spidering, crawling, or scraping.

(j) Using the Service for any obscene or immoral purpose.

(k) Interfering with or circumventing the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the forbidden uses.


We stand behind the quality of our products. All Caseva cases come with a 2-year warranty, providing you with peace of mind. However, we do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable…

You accept that from time to time we may suspend the service for indefinite periods or withdraw the service at any time, without notifying you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as explicitly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, quality, fitness for a particular purpose, durability, title, and non-infringement.

Caseva and its affiliates, directors, officers, employees, agents, contractors, interns, suppliers, service providers, or licensors are not liable for any injury, loss, or claim. This includes any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Furthermore, our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will be limited to the total sums paid by you for products under such contract.

While we carefully select third-party services that comply with our high standards for data protection and service quality, Caseva cannot be held liable for any damages or losses directly or indirectly associated with the use of third-party services and automated tools. This includes, but is not limited to, data breaches, service disruptions, or inaccuracies in data processing.

To the extent permitted by applicable law, you agree that any disputes shall be brought on an individual basis and you waive any right to participate in class or collective actions or proceedings.

For information about returns and exchanges, please refer to our [Return Policy] linked here and also available on our website. You may return an item ordered through our website within two weeks of receiving it for a full refund. We also offer exchanges for items, provided any price differences are covered. We cannot guarantee that every product return or exchange request will be completed, as this is subject to our return and exchange policy.


You agree to indemnify, defend and hold harmless Caseva and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable solicitors’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


The termination of this agreement for all purposes shall not affect the obligations and liabilities of the parties incurred prior to the termination date.

These Terms of Service remain in effect unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


Should any provision of these Terms of Service be determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be considered to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, overtaking any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be interpreted against the party who drafted it.


The most current version of the Terms of Service can always be reviewed on this page.

We will notify users of any changes to the Terms of Service by email or by posting a prominent notice on our website. Continued use of our services after the effective date of the updated terms constitutes acceptance of the revised terms.


This section specifies that the Terms of Service and any separate agreements between the company and the user will be governed by and interpreted in accordance with the laws of the United Kingdom. The choice of United Kingdom laws and the jurisdiction of England and Wales is made to ensure legal compliance, consistency, and familiarity for the company and its customers. It also aims to provide accessible and efficient dispute resolution within the company’s home country. The company has chosen this legal framework to align with relevant legal requirements and to provide a familiar and convenient legal environment for both parties involved. It is the user’s responsibility to regularly review the Terms of Service for any updates or modifications. Furthermore, any disputes arising from the agreement will be subject to the jurisdiction of the courts of England and Wales, ensuring a clear framework for resolving conflicts. Task: Please summarise the effectiveness of this section in our terms and conditions document. Suggest any changes that can be made, as well as any more information that I can provide to help you, if required.


For general inquiries or questions, contact us at [email protected]. We aim to respond within 24 business hours during our operating hours: Monday to Friday, 9 am to 5 pm (GMT), excluding public holidays.

Operating Hours: Mon-Fri, 9 am to 5 pm (GMT), excluding public holidays.

Alternative contact methods: Call us on 01473 784573

For technical support or website assistance, provide details in your email.

To report errors or discrepancies in our legal documentation, describe the issue clearly.

Please note that response times may vary during peak periods, but we will address your query as soon as possible.


We use automated systems and third-party services to process personal data for various operational purposes, such as order fulfilment, customer service, and transaction processing. These processes are designed with your privacy in mind, adhering to our Privacy Policy and relevant data protection laws. For more information on how your data is used and your rights regarding data processing, please refer to our Privacy Policy.