What is Caseva’s policy for returning and exchanging products?
You can return items within 91 days of purchase. We also offer exchanges, subject to balance adjustments. For more details, contact us.
What is covered under the 10-year warranty for Caseva products?
Our 10-year warranty on aluminium cases covers malfunctions and locking component failures, excluding normal wear and tear and break-in attempts. Valid only with proper usage. Learn more about our warranty policy.
What quality control measures does Caseva implement for its products?
We implement stringent quality control measures at every production stage. Our products undergo rigorous testing for durability and security to meet high industry standards. Discover our quality commitment.
Which payment methods are accepted for purchasing Caseva’s security products?
We accept all major credit and debit cards, including international cards.
What is Caseva’s approach to out-of-stock situations?
For out-of-stock products, we offer a backorder service. Restock time is typically up to two weeks, but may be more for our aluminium cases. To get notified, or for more information about specific products, email us at [email protected].
What security standards do Caseva’s products meet for government and law enforcement?
Our secure cases exceed the Loss Prevention Standard 1175 Cat 3 requirements and meet all police force security standards. Features like our four-point multi-locking system set us apart. Explore our security features.
Are Caseva’s products suitable for healthcare professionals?
Our secure cases protect sensitive medical equipment and patient data, aiding in GDPR compliance. We also offer custom cases with foam inserts for specific equipment. Contact us for more details.
Why should collectors choose Caseva’s secure cases?
Our cases are customisable and offer top-notch security features, making them ideal for safeguarding valuable collectibles.
How can remote workers benefit from Caseva’s products?
Our cases offer unparalleled security for laptops, tablets, and important documents, perfect for remote work and travel.
What can delay my order?
Order delays may occur due to delayed payments or postal issues beyond our control.
Is international shipping available for Caseva’s UK-manufactured products?
We ship worldwide from the UK. Contact us for international shipping costs if you’re outside the UK.
Do you offer local pickup or specialised services for UK customers?
We offer personalised services for UK customers, especially for larger orders. Contact us for special requests.
How long does delivery take?
We aim to deliver all products within 3 working days from order receipt. We’ll update you on any potential delays due to unforeseen circumstances like postal issues.
How do I resolve a product issue?
For product issues, contact us via email or phone. See our Contact Us page.
Do I need an account to shop?
You can shop as a guest, but registering offers benefits like newsletters and early access to any discounts or deals.
What do I do if I lose a key or if my product breaks?
If you lose your key, we offer a factory replacement service that includes lock and key replacement for £115 excl. VAT. Additional keys are £45.00 excl. VAT each. If you believe a product defect resulted from poor manufacturing, please contact us. We aim to resolve issues and ensure customer satisfaction.
Can you customise products?
We provide custom designs for cases, foam inserts, handles, and finishes. Start your design process with us.
What is Caseva’s history?
Established in 1997, we’ve evolved from mobile safes for UK police to diverse security solutions. Read our story.
What materials do you use?
Our cases are made from lightweight, durable aluminium, and our tethers are made from plastic-coated hardened steel.
Is Caseva GDPR compliant?
Yes, we’re fully GDPR and ISO compliant. Our products can help you meet GDPR regulations.
Does Caseva share my data with third parties?
We partner with trusted third-party providers for order processing and data integration, ensuring enhanced service delivery.
What measures does Caseva take to protect my data in automated processes?
We use encryption and secure data transfer protocols in automated processes to protect your data, selecting providers based on stringent data protection standards.
What happens if I have concerns about how my data is used in automation?
If you have concerns about data usage in our automated processes, contact us at [email protected] for clarification.
How does Caseva contribute to the UK’s security solutions industry?
As a leading provider, our commitment to quality and innovation sets us apart, contributing significantly to the UK’s security solutions industry.