Caseva takes your privacy extremely seriously. This policy explains what personal information Caseva Ltd has, how it is used, and how you can check and update any of your personal information.
The type of information Caseva holds
Caseva only holds the minimum contact information required to communicate effectively with you. This means that we only keep electronic records of:
Your name; Your email address; Your telephone number; Your postal address.
Where Caseva gets your information
We collect information when you contact us for information and when you place orders for our products and services.
For example, when you:
Get in touch with us to ask something.
Order/buy from us.
Visit our websites.
We also occasionally collect information from other sources, including business directories and other commercially or publicly available sources.
How Caseva uses your information
Caseva uses your information solely to keep in touch with you; to deliver products or services that you’ve asked for, and to tell you about products and services that may interest you.
For example, this means using your information to:
Sort out payments, process your order and to ship your items.
Get in touch with you in the event of a problem.
Respond to any complaints or questions you may raise.
Send you information about our products and services by email.
For this marketing activity your consent is required, and you will only be sent messages if you have agreed to receive them. You can check and update your current preferences and details at any time by contacting Caseva at firstname.lastname@example.org.
How Caseva shares your information
Caseva will only ever share your information:
With authorised public authorities or law enforcement agencies (if they ask for it) to comply with laws or regulations, or for possible legal proceedings, or if there's an emergency and you or other people may be at risk.
In such instances you will be made aware of exactly what information has been shared, with whom, and why.
Caseva is allowed to use your information in these ways and share the information as described above:
So that we can provide you with products and services.
To comply with certain legal and regulatory obligations.
Because you have given your consent for Caseva to use your data to send you marketing messages. You can opt out of this at any time.
Why Caseva retains your data
Caseva keeps information while you're a customer and for a period afterward, but only as long as needed for the purposes described above.
For example, we might want to inform you about an upgrade or optional extra for the product that you purchased.
You have a number of legal rights in relation to the information that we hold about you, including:
The right to request details of the information we have about you. You can do this by contacting us at email@example.com
The right to withdraw your consent to the use of your information where we are relying on that consent (for example, you can opt out of receiving marketing messages from us). Please note that we may still be entitled to process your information if we have another legitimate reason (other than consent) for doing so.
In some circumstances, you have the right to receive some of your information in a usable format and/or request we transmit that data to a third party where this is technically feasible. Please note that this right only applies to information which you have provided to us.
The right to ask that we update your information if it is inaccurate or incomplete.
The right to ask that we erase your information in certain circumstances. Please note that there may be circumstances where you ask us to erase your information but we are legally entitled to retain it.
The right to request that we restrict the processing of your information in certain circumstances. Again, there may be circumstances where you ask us to restrict the processing of your information, but we are legally entitled to refuse that request.
The right to make a complaint with the Information Commissioner www.ico.org.uk if you think that any of your rights have been infringed by us.
If you no longer want Caseva to send you relevant marketing information, you can opt out anytime by contacting us at firstname.lastname@example.org
Communicating over the internet
Please remember, any emails or other communications that you send over the internet aren't safe unless they've been encrypted. Information might pass through several countries before it gets to a destination just a few miles from its origin. That is the nature of the internet. If your emails are accessed without your permission, while ‘in transit’ and/or your personal information is shared publicly, Caseva cannot accept responsibility.
Contact usIf you want to know more about how we use your information or to raise any queries with us in relation to your information, you can contact us at email@example.com